Refund policy

EXCHANGE, RETURN AND REFUND POLICY
When the item is incorrect from the one that the customer ordered or when is damaged, the customer has to send photos or a video within 5 days after delivery that shows the item is incorrect or damaged. In this case, Tim and Tam will request for the item to be shipped back to us at no expense to the customer. After this the customer will be sent a replacement item. If all the physical appearance or the functions of the item are correct, this case will not be included in the free re-shipping policy of incorrect item.

RETURN POLICY
If the customer is not satisfied with the purchase and wants to return it within 28 days after delivery, we will ask the customer to send the product back to our warehouse (full address will be provided to customer via email). In this case, the customer shall be held responsible for all the shipping fees.

• The customer must ensure to return the item with its original packaging and all accessories in the same condition as received.
• All customers must contact Tim and Tam for approval before sending or returning any item to us.
• Tim and Tam will not be responsible for the returned item without prior notification to Tim and Tam.

Note: Tim and Tam reserves the right of any changes of return policy. Any changes will be updated on our website.

HOW CAN I GET MY REFUND?
Our refund policies are simple. You can claim refund by:

• Contacting us via our contact us page on our website www.timandtam.com

UNETHICAL ORDER & CANCELLATION POLICY

• In case of any product purchase made through unethical means; by taking advantage of a technical glitch; or by misusing/ the offer terms/guidelines/codes - the particular order/s will be cancelled whatsoever and https://timandtam.com will not be liable to pay any refund to you in all such cases.

REFUND CYCLE:
Complete refund process normally takes about 10-15 working days from the date of confirmation of refund. No credit until product has arrived.